We have a 30-day return policy counted from the day you received your order. Returns need to be notified and returned to us within these 30 days, non used.
In order to approve your return, we first need to see proof that the product is in re-saleable condition and that packaging such as the shoe box isn’t taped on or damaged in any other way. In the case of us receiving a return that we haven’t approved the product will be returned back to sender.
Shaka does not refund any shipping expenses paid by the customer. If the product is faulty or misdirected, we will provide you with a return shipping label after you have contacted us.
As a customer it's your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. Shaka does not in any situation take responsibility for a return until it has been delivered to our Returns department.
If there’s something wrong with a product that you’ve received or if we’ve sent you the wrong product by mistake we will replace the faulty/misdirected product free of charge if we still have it in stock. If we don’t have it in stock we will issue a full refund (except for custom & VAT charges, currency exchange rates and other fees charged by your bank).
If you want to file a complaint we ask you to first contact us either via the contact form on our website. The complaint shall be filed without undue delay after the fault was noticed or should have been noticed by you. You will be asked to provide photos of the faulty product so that we can determine whether the complaint is approved or not.
Refunds can only be issued to the same account/card that was used for the purchase. If the chosen payment method for the order is payment by way of invoice or Collect On Delivery, the refund is issued to the account you provide when you return the product.